Terms of Use

Welcome to Shivaattire.ca and its affiliates who provide their services to you subject to the following conditions. If you visit or shop at Shivaattire.ca, you accept these conditions. Please read them carefully. In addition, when you use any current or future shivaattire.ca service or visit or purchase from any business affiliated with Shivaattire.com, whether or not included in the Shivaattire.ca Web site, you also will be subject to the guidelines and conditions applicable to such service or business. Shivaattire reserves the right to change its policies at any time without prior notice.

When you visit Shivaattire.ca or send e-mails, you are communicating with us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree to all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of shivaattire.ca or its content suppliers. The compilation of all content on this site is the exclusive property of shivaattire.ca. All software used on this site is the property of shivaattire.ca or its software suppliers.

Your Account
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. shivaattire.ca and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Reviews, Comments, Communications, And Other Content
Visitors may post reviews, comments, and other content; send e-Gift Certificates and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. shivaattire.ca reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant shivaattire.ca and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant shivaattire.ca and its affiliates and sub licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify shivaattire.com or its affiliates for all claims resulting from content you supply. shivaattire.ca has the right but not the obligation to monitor and edit or remove any activity or content. shivaattire.ca takes no responsibility and assumes no liability for any content posted by you or any third party.

Risk of Loss
All items purchased from shivaattire.ca are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Product Descriptions
shivaattire.ca and its affiliates attempt to be as accurate as possible. However, shivaattire.ca does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. All product offered by shivaattre.ca itself is not as described, you can contact directly to your grievance officer for its remedy.

Except where noted otherwise, the List Price displayed for products on our website, whether in Foreign Currency or Canadian dollar represents the full price of the product alone, shipping charges are separate, unless specified otherwise.

With respect to items sold on shivaattire.ca, we charge your credit card before your order has entered the shipping process. For any reason if we are not able to ship you products as per your order, we will intimate you electronically and refund the value of the products not available. Any additional Shipping Fees, if applicable, will not be refunded.

Despite our best efforts, a small number of the items in our catalogue may be mispriced. If we discover a mispricing, we will do one of the following:

If an item’s correct price is lower than our stated price, we will charge the lower amount and ship you the item.

If an item’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Please note that this policy applies only to products sold and shipped by shivaattire.ca

The prices displayed on this site are quoted in Canadian Dollars which you can view in your preferred currency using the currency converter link. This currency converter is only indicative and a value added tool. The actual amount to be paid by you will be the equivalent amount in the currency of your credit card, as per the conversions done by your bank / credit card provider on the date of billing.

All of shiva attire orders are shipped door-to-door from our warehouse in FORT ST. JOHN, BC, CANADA to your provided shipping address via Canada post, UPS or any other shipping company. Processing the order normally takes 3 working days and then Shipping can take two weeks or more depending on location, but it may take more time. If you want urgent delivery, you will have to contact us.

Shipping destinations offered by shivaattire.ca for delivery will be extended and updated from time to time and listed online.

We do not ship backorders. We aim to keep every item on our website in stock. If there is an item which you purchase and then we realize this item is not available, we will promptly inform you within 2 working days of your purchase and fully refund your money for the out of stock item.

We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders. We cannot ship to Post Office Box addresses and take no responsibility for non-delivery of orders in case the delivery address includes P. O. Box details in any part or form.

UPS will attempt delivery 3 times at the delivery address specified by you in the order, before they contact us that your package is not deliverable. You can track the package through the Order Tracking facility if provided. If the package status is shown as undeliverable please call UPS Customer Service at their local number and quote your tracking number to trace your package.

Exchanges, Returns And Refunds
All sales are final. No return or exchange is offered as the products are one of a kind. If you face any issues with the product kindly mail on contact@shivaattire.ca

The fit of our clothing depends on the cut, fabric and style of each garment. Some garments are designed to have a looser, relaxed fit and some garments are styled to be more fitted. Please review our sizing guide to select the size best suited to you.

As our dresses are ready to wear if you order a different size, the embroidery, hand work, mirror work and other work on fabric may be destroyed while customize your, size of alteration, therefore ordering a different size is the sole discretion of the customer.

Simply disliking of any purchase should not be sole reason for return we are not able to attend your this choice.

Product Properties And Wash Care
All of shivaattire’s products are handcrafted using the finest natural fibres and artificial material. The subtle variations in colour, texture and finish are intrinsic to hand made products. Our products involve crafts-based traditions of hand spinning, dying, weaving, wood block printing and embroidery. We use both vegetable dyes and commercial dyes with the goal of minimizing our impact on the environment while striving for the best colour properties. An irregular weave or print is not a defect – handloom by definition means uncertainty when it comes to uniformity.

We have done our best to display as accurately as possible the colours of the products shown on this Web site. However, because the colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.

Reds and blues tend to run. we recommend all embroiled attires must be dry cleaned to avoid any damages

Disclaimer Of Warranties And Limitation Of Liability
This site is provided by shivaattire.ca on an “as is” and “as available” basis. shivaattire.ca makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk.

To the full extent permissible by applicable law, shivaattire.ca disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose shivaattire.ca does not warrant that this site, its servers, or e-mail sent from shivaattire.ca are free of viruses or other harmful components. shivaattire.ca will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

Whilst we try and ensure that the details, descriptions and prices of the products displayed on the website are accurate, errors may occur. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fulfil any order that you may place based on such erroneous, inaccurate or out-of-date information regarding pricing, shipping, payment terms, or return policies.

To the maximum extent permitted by applicable law, shivaattire.ca assumes no liability or responsibility for (i) any errors, mistakes, or inaccuracies of content displayed on the website; (ii) any personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our website or any product; (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein; (iv) any interruption or cessation of transmission to or from the website; and/or (v) any bugs, viruses or the like that may be transmitted to or through our website by any third party.

You agree to defend, indemnify and hold shivaattire.ca and its affiliates harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the site. Shivaattire reserves right to change policy at any time.

Applicable Law
By visiting shivaattire.ca, you agree that the laws of Canada, under the jurisdiction of Canadian federal law Court, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and shivaattire.ca or its affiliates.

Any dispute relating in any way to your visit to shivaattire.ca or to products you purchase through shivaattire.ca shall be submitted to confidential arbitration British Columbia, Canada, except that, to the extent you have in any manner violated or threatened to violate shivaattire’s intellectual property rights, shivaattire.com may seek injunctive or other appropriate relief in any court in Canada or internationally, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing under the Canadian Arbitration Act. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

Site policies, modification, and severability
Please review our other policies, such as our pricing policy, posted on this site. These policies also govern your visit to shivaattire.ca. We reserve the right to make changes to our site, policies, and these Terms of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Any direct communication will be redirected to “Customer support” for further assistance

All Grievances related to the purchase or services shall be addressed to Mr. Amritya Bhatia (Grievance Officer)
1. Write us to contact@shivaattire.ca

*The officer will get back to the customer within 3 business days of reporting an issue
*Redress or closure to a grievance might take around one month from the date of receipt of complaint

Return & Exchanges
All our products are handcrafted by traditional craft persons in India, resulting in each product being unique and slightly different from each other.

An irregular weave or print or a stitch should not be taken as a defect as handcrafted products will not show consistent uniformity like a machine-made product. Handloom, by definition, means a glorious uncertainty when it comes to uniformity.

The exchange, return & refund policies mentioned below are applicable only on the Purchases made online through our official website (www. shivaattire.ca ) and not applicable for products bought at offline stores or on any third-party platforms.

Shivaattire reserves the right to cancel or decline the return/replace as to the nature of the product.

Exchange of item(s) purchased from this exclusion list are considered for exchange within 5 days of purchase only if there is a manufacturing defect or item(s) received is different from its description.

You can e-mail us at contact@shivaattire.ca within 10 days from the date of delivery to book an exchange/ return/ refund request.

In case the delivered item(s) is found damaged/ missing or has any manufacturing defect, please inform the Customer Care or e-mail us within 48 hours of delivery.

Exchange/ Return of item(s) (as mentioned above) is subject to the fulfilment of following conditions:

The item(s) has not been worn, washed, altered or damaged and is returned in a saleable condition with barcode and MRP Tags intact.
Shivaattire.ca reserves the right to decide whether the item(s) seems worn, washed, altered or has post-purchase damage.

Claiming Refunds
For Credit Card/Debit Card/Net banking or PayPal Transactions:

As the charge on your credit card / account would have already been done online at the time you made the purchase and authorized the payment, we will provide a refund into the original mode of Payment.

In the case of refunds, banks normally take 4-5 business days to process a refund once it has been successfully initiated from our end.
Refunds will not be applicable incase a customer has self-shipped the item(s) and the package is lost in transit.

No Refunds Will Be Given In Case If:
Incorrect or outdated delivery address is provided.
After 3 failed delivery attempts by the courier.
Package refused by recipient.

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